Customer Service Skills Training

Learn the principles of delivering extraordinary customer service in this one day course through demonstrating the ten key steps of a quality customer contact.

You will visit the sins of internal customer service, learn the impact of attitude and practice key communication skills for building quality customer relationships. Discover the benefits of 'going the extra mile' by turning good service into great service.

In this hands-on course you will learn how to:

Take ownership and be the driver of customer service
Identify the key concepts and components of customer service excellence
Learn how to provide a superior level of service to both internal and external customers
Understand the dynamics of why customers remain loyal
Respond proactively to any customer situation by utilising key communication skills
Improve listening, empathy and assertiveness techniques
Deliver quality customer service through cooperation, flexibility and collaboration
Demonstrate positive language and telephone courtesy techniques
Communicate proactively, by going the extra mile

Inclusions:

Everyone receives a comprehensive reader-friendly workbook, to refer to during and after the course. Lunch and refreshments also provided.

Group Size: 6-10 Participants Numbers can be increased for private seminars
Duration: 1 day
Time: 8:30 AM - 4:00 PM
Location: 18B, 328 Albany Highway, Victoria Park.

Wednesday 04th of April 2012
Thursday 08th of March 2012
Tuesday 13th of March 2012
Thursday 26th of July 2012
Thursday 17th of May 2012
Thursday 14th of June 2012
Wednesday 27th of June 2012
Wednesday 02nd of May 2012
Thursday 19th of April 2012
Tuesday 10th of July 2012
Tuesday 07th of August 2012
Wednesday 22nd of August 2012

Public Courses

Upcoming Course Dates

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