Dynamic Half Day Sales Training Course
Forget selling - become a consumers’ facilitator!
In this dynamic half day sales training course you will discover and understand the underlying reasons that prevent you from achieving the success you are capable of.
Learn to overcome: call reluctance, fear of failure and rejection. Develop qualifying/closing techniques that eliminate: “too expensive”, “need to discuss it”, “not sure about the colour”, “I want to think about it”…etc.etc.
What influences a customer to buy one product over another of equal value?
Observe, understand and utilise body language and voice tone that indicate your customers are ready to purchase. You'll interact with fellow participants and brainstorm practical action steps you can apply in your organisation.
You will leave this action packed short session with the knowledge, confidence and sales skills that you can become number one in your team.
Who will benefit:
Something for everyone. This versatile course offers skills and techniques that can be adapted to many situations for beginners and experienced personnel in a sales orientated environment. Suitable for frontline retail staff, company representatives, business development officers, service department staff and telephone sales personnel.
Course content:
- Recognise customer's individual needs
- Qualifying your customer
- Understand the buyers perspective
- Develop active listening techniques
- Clarify customers specific needs/requirements
- Project passion for your product
- Develop and build rapport
- Add value by selling personalised benefits
- Display enthusiasm and confidence
- Recognise buying signals
- Divert objections
- Closing techniques
- Assertive negotiation skills
- Increase profits with professionalism and ease
- Love your customers
Remember: you are not selling (they are buying) you are the facilitator!
Course format:
Pre-course self analysis, interactive dialogue, exercises, skills practices, role plays and feedback and a personal action plan.
Certificate presented to each participant on satisfactory completion
Inclusions:
Everyone receives a comprehensive reader-friendly workbook, to refer to during and after the course. Refreshments also provided.
Group Size: 6-10 Participants. Numbers can be increased for private seminars
Duration:Three Hours
Time:9.00 AM - 12:00 PM
Location: 18B, 328 Albany Highway, Victoria Park.
Friday 22nd of July 2011
Public Courses
- Dealing With Difficult Customers
- Telephone Courtesy and Etiquette
- Reception Etiquette Training Half Day
- Dynamic Half day Sales Training Course
- Verbal Victory Half Day
- Team Leadership & Team Development
- Effective Public Speaking
- Quality Credit Collection Skills
- Turning Enquiries into Sales
- Customer Service Skills Training
- Customer Service Excellence Kununurra Training
- Course Calender
- Customer Service Excellence Esperance
Upcoming Course Dates
Click on a date to register!
Monday 20th of June 2011Friday 22nd of July 2011
Click here to view our
Course Calendar »
