Customer Service Excellence training program.
Professional Communication Training will deliver a comprehensive Customer Service Training and Sales Training programs to enhance customer service and maximise sales opportunities.
FACT: A 5% increase in customer retention can increase profits by 100%.
The program focuses on presenting a professional image, developing rapport to gain customer confidence, having a "can do" attitude and increasing sales.
Points covered include:
- Creating a positive first impression
- Using a customers name appropriately
- Providing recommendations/options to satisfy customer requirements
- Screening and managing incoming calls
- Remaining objective at all times
- Recognising opportunities to deliver additional service
- Clarifying and aligning with customer needs, wants and goals
- Demonstrating product knowledge
- Presenting features, advantages and benefits.
- Converting enquiries into sales
- Understanding the dynamic of add-on selling
Course format:
Pre-course self analysis, interactive dialogue, audio and video presentations, group activities, exercises, skills practices (taped role plays and feedback) discussions, a quiz and a personal action plan.
Participants must complete a “Learning Check” and evaluation on completion.
Certificate presented to each participant on satisfactory completion.
Inclusions:
Everyone receives a comprehensive reader-friendly workbook, to refer to during and after the course. Morning/afternoon tea and refreshments also provided.
Group Size: 6-12 Participants Numbers can be increased for private seminars
Duration: 1 day
Time: 8:30 AM - 4:00 PM
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Public Courses
- Dealing With Difficult Customers
- Telephone Courtesy and Etiquette
- Reception Etiquette Training Half Day
- Dynamic Half day Sales Training Course
- Verbal Victory Half Day
- Team Leadership & Team Development
- Effective Public Speaking
- Quality Credit Collection Skills
- Turning Enquiries into Sales
- Customer Service Skills Training
- Customer Service Excellence Kununurra Training
- Course Calender
- Customer Service Excellence Esperance
Upcoming Course Dates
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