CUSTOMER SERVICE, TELEPHONE & SALES SKILLS TRAINING COURSES

PROVIDE WORLD CLASS CUSTOMER SERVICE & INCREASE PROFITS

Confidence – Competence – Responsibility - Professionalism

• Project a professional image
• Improve sales achievements and outstanding debt control
• Develop first contact resolution skills
• Provide a positive attitude and appropriate behaviour
• Increase customer loyalty and reduce complaints
• Create a harmonious working environment and improve staff loyalty
• Develop efficient & timely resolution procedures
• Skillfully manage difficult/unreasonable customers
• Manage your team for optimum results
• Develop simple efficient operating systems

Australian businesses lose millions of dollars annually due to poor customer service skills at all levels.

$$$ Increase profits – retain up to 68% more of your customers FREE $$$

Understand the real cost of unhappy customers

 

courses & Seminars:

Half day, one day & two day courses available

Public Courses

• Esperance Dealing With Difficult Cust
• Esperance Courtesy & Etiquette
• Dealing With Difficult Customers
• Telephone Courtesy and Etiquette
• Dynamic Sales Training
• Quality Credit Collection Skills
• Verbal Victory
• Receptionist Essentials Training
• Turning Enquiries into Sales
• Team Leadership & Team Development
• Effective Public Speaking
• Customer Service Skills Training
• Course Calender

Administrative Services

• One-on-One Management Coach Training
• Systems, Procedures & Standards Manuals
• Consultancy Surveys and Reports
• Mystery Shopping
• Performance Monitoring

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Course Calendar »

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