PROFESSIONAL TELEPHONE SKILLS
HALF DAY TRAINING COURSES Just $165.00
Low investment Minimal time Marked improvement
(*Even less in-house)
Confidence – Competence – Responsibility - Professionalism
- Project a professional image
- Develop confidence and professionalism
- Provide a positive attitude and appropriate behaviour
- Maximise sales opportunities
- Manage and control conversations
- Skillfully manage difficult/unreasonable customers
Australian businesses lose millions of dollars annually due to poor customer service skills at all levels.
Understand the real cost of unhappy customers
$$$ Increase profits – retain up to 68% more of your customers FREE $$$
*Subject to numbers
courses & Seminars:
Half day, one day & two day courses available
Public Courses
- Dealing With Difficult Customers
- Customer Service Excellence Kununurra Training
- Telephone Courtesy and Etiquette
- Dynamic Half day Sales Training Course
- Quality Credit Collection Skills
- Verbal Victory Half Day
- Reception Etiquette Training Half Day
- Turning Enquiries into Sales
- Team Leadership & Team Development
- Effective Public Speaking
- Customer Service Skills Training
- Course Calender
- Customer Service Excellence Esperance
Administrative Services
- One-on-One Management Coach Training
- Systems, Procedures & Standards Manuals
- Consultancy Surveys and Reports
- Mystery Shopping
- Performance Monitoring
Click here to view our
Course Calendar »
Site Administration