TELEPHONE TRAINING COURSES 

Hands on one day and half day practical courses (role plays included) that demonstrate how to:

• answer incoming calls
• screen and control calls efficiently.
• confidently and professionally interupt the indicisive caller
  
• put on/take off hold
• transfer/take accurate messages
• diffuse angry callers
• maintain composure and stay positive
• negotiate assertively
• empower clients to take responsibility for their decissions
• project a professional image of your organisation  

Providing customer service/communication skills training for over twenty years.

courses & Seminars:

Half day, one day & two day courses available

Public Courses

• Dealing With Difficult Customers
• Customer Service Excellence Kununurra Training
• Telephone Courtesy and Etiquette
• Dynamic Half day Sales Training Course
• Quality Credit Collection Skills
• Verbal Victory Half Day
• Reception Etiquette Training Half Day
• Turning Enquiries into Sales
• Team Leadership & Team Development
• Effective Public Speaking
• Customer Service Skills Training
• Course Calender
• Customer Service Excellence Esperance

Administrative Services

• One-on-One Management Coach Training
• Systems, Procedures & Standards Manuals
• Consultancy Surveys and Reports
• Mystery Shopping
• Performance Monitoring

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Course Calendar »

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