TELEPHONE TRAINING COURSES
Hands on one day and half day practical courses (role plays included) that demonstrate how to:
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answer incoming calls
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screen and control calls efficiently.
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confidently and professionally interupt the indicisive caller
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put on/take off hold
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transfer/take accurate messages
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diffuse angry callers
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maintain composure and stay positive
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negotiate assertively
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empower clients to take responsibility for their decissions
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project a professional image of your organisation
Providing customer service/communication skills training for over twenty years.
courses & Seminars:
Half day, one day & two day courses available
Public Courses
- Dealing With Difficult Customers
- Customer Service Excellence Kununurra Training
- Telephone Courtesy and Etiquette
- Dynamic Half day Sales Training Course
- Quality Credit Collection Skills
- Verbal Victory Half Day
- Reception Etiquette Training Half Day
- Turning Enquiries into Sales
- Team Leadership & Team Development
- Effective Public Speaking
- Customer Service Skills Training
- Course Calender
- Customer Service Excellence Esperance
Administrative Services
- One-on-One Management Coach Training
- Systems, Procedures & Standards Manuals
- Consultancy Surveys and Reports
- Mystery Shopping
- Performance Monitoring
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Course Calendar »
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