Turning Enquiries into Sales
ONE DAY COURSE
Close More Telephone Sales
Ever wanted your team to master the fine art of selling over the telephone?
Make the most of every incoming enquiry call by discovering practical strategies that will provide your team with the tools for success! This program has been specifically designed to develop telephone selling excellence to ensure that every incoming sales conversation your team members have produces the best possible result.
Increase your team's conversion rate of enquiries to confirmed sales and watch your figures soar!
This program is a must for organisations who generate calls from marketing and advertising media.
Who will benefit:
This program will be customised to suit your organisation's specific needs. Especially suitable for sales teams in small and medium size business, corporate teams, and for call/contact centre teams.
Topics covered include:
- Making the most of every incoming enquiry call
- Having your team's sales results soar by increasing their conversion rate of enquiries to confirmed sales
- Designing their conversations to ensure sales decisions are made and results are dramatically improved.
- Improving their voice quality and listening skills
- Determining each customer's needs by discovering their reason for buying through effective questioning
- Adding value to every call by selling personalised benefits
- Designing each conversation to maximise cross-selling and up-selling opportunities
- Managing customer concerns and objections effectively
- Increasing profits with professionalism and ease
- Recognising buying signals
- Closing the sale
Course format:
Pre-course self analysis, interactive dialogue, exercises, skills practices, role plays and feedback and a personal action plan.
Participants must complete a “Learning Check” and evaluation on completion.
Certificate presented to each participant on satisfactory completion.
Inclusions:
Everyone receives a comprehensive reader-friendly workbook, to refer to during and after the course. Lunch and refreshments also provided.
Group Size: 6-10 Participants. Numbers can be increased for private seminars
Duration:One Day
Time: 8:30 AM - 4:00 PM
Location: 18B, 328 Albany Highway, Victoria Park.
Public Courses
- Dealing With Difficult Customers
- Telephone Courtesy and Etiquette
- Reception Etiquette Training Half Day
- Dynamic Half day Sales Training Course
- Verbal Victory Half Day
- Team Leadership & Team Development
- Effective Public Speaking
- Quality Credit Collection Skills
- Turning Enquiries into Sales
- Customer Service Skills Training
- Customer Service Excellence Kununurra Training
- Course Calender
- Customer Service Excellence Esperance
Upcoming Course Dates
Click on a date to register!
Tuesday 21st of February 2012Click here to view our
Course Calendar »
