• One-on-One Management Coach Training

  A quality customer contact operation depends on clear objectives, appropriate knowledge, efficient systems and well-developed coaching skills to achieve effectiveness, efficiency and consistency = PROFIT....[more]

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• Systems, Procedures & Standards Manuals

  Professional Communication Training offers a range of organisational development, management and operational systems/manuals that provide stability, security and continuity that gives you peace of mind when you need to be elsewhere....[more]

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• Consultancy Surveys and Reports

  You may have an excellent product however if your team is not performing to its maximum potential, sales/profits will suffer. ...[more]

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• Mystery Shopping

  Mystery shopping and Telephone Auditing are efficient methods to measure and improve telephone customer service and increase sales. Businesses will never be left wondering how they're doing....[more]

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• Performance Monitoring

  Let specialists at Professional Communication Training accurately measure service levels and selling skills against a set of customer service and sales performance standards, tailored specifically for your business...[more]

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Administrative Services

• One-on-One Management Coach Training
• Systems, Procedures & Standards Manuals
• Consultancy Surveys and Reports
• Mystery Shopping
• Performance Monitoring

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We specialise in the development and delivery of training solutions for personnel in key customer service roles. We have a strong foundation of experience in dramatically improving the performance of customer service and sales teams through our training and coaching programs.

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Courses & Seminars