Esperance Dealing With Difficult Cust
In this action packed and interactive seminar delegates will learn how to maintain a positive state of mind, diffuse and influence an angry or unreasonable customer and negotiate a satisfactory outcome....[more]
Esperance Courtesy & Etiquette
Is your team as skilled as it should be in such a Customer Service driven market? This course focuses on a variety of skill enhancement and professional techniques....[more]
Dealing With Difficult Customers
In this action packed and interactive seminar delegates will learn how to maintain a positive state of mind, diffuse and influence an angry or unreasonable customer and negotiate a satisfactory outcome....[more]
Telephone Courtesy and Etiquette
Is your team as skilled as it should be in such a Customer Service driven market? This course focuses on a variety of skill enhancement and professional techniques....[more]
Dynamic Sales Training
In this dynamic half day sales training course you will discover and understand the underlying reasons that prevent you from achieving the success you are capable of....[more]
Quality Credit Collection Skills
Develop your team's telephone credit collection skills to ensure that every conversation they have produces the best possible result. Have your team learn the keys to moving more of their collection calls to firm arrangements....[more]
Verbal Victory
In this intensive training session acquire the skills and tools to professionally diffuse angry, abusive, unhappy and unreasonable people. Improve your quality of life at work by utilising advanced management skills to cope with those 'out of control' customers....[more]
Receptionist Essentials Training
Professional Communication Training teaches, inspires and motivates your team to implement world class customer service. This intense short course is designed for all frontline team members....[more]
Turning Enquiries into Sales
Make the most of every incoming enquiry call by discovering practical strategies that will provide your team with the tools for success! This program has been specifically designed to develop telephone selling excellence to ensure that every incoming sales conversation your team members have produces the best possible result....[more]
Team Leadership & Team Development
Lift the level of your team performance by developing your team leaders and it’s members with intensive customised programs designed exclusively for your culture and environment....[more]
Effective Public Speaking
All participants in our IMPACT public speaking and presentation programmes are encouraged develop their own individual presentation style. Through a step by step sequence you will confidently overcome any fears and anxieties in a relaxed and fun environment....[more]
Customer Service Skills Training
You will visit the sins of internal customer service, learn the impact of attitude and practice key communication skills for building quality customer relationships. Discover the benefits of 'going the extra mile' by turning good service into great service.
In this hands-on course you will learn how to:...[more]Course Calender
The following calendar includes Professional Communication Training's scheduled public courses for the next six months. Click on the course titles for more information about each course or click on the relevant dates to complete your online registration form....[more]
Public Courses
- Esperance Dealing With Difficult Cust
- Esperance Courtesy & Etiquette
- Dealing With Difficult Customers
- Telephone Courtesy and Etiquette
- Dynamic Sales Training
- Quality Credit Collection Skills
- Verbal Victory
- Receptionist Essentials Training
- Turning Enquiries into Sales
- Team Leadership & Team Development
- Effective Public Speaking
- Customer Service Skills Training
- Course Calender
Click here to view our
Course Calendar »
Administrative Services